Globe expressed its support for the Davao City Government’s ongoing cleanup of overhead cables, being implemented under Ordinance No. 0354-23, also known as the Anti-Spaghetti Wire Ordinance of 2023.
Passed
in December 2023, the ordinance aims to improve public safety and urban order
by requiring service providers to relocate their installations to designated
poles and reduce cable clustering in public spaces. Full implementation began
this year.
As
the cleanup progresses, Globe shared the challenges that arise from receiving
notifications only a few days before scheduled clearing activities—a timeline
that makes it difficult for technical teams to adjust and properly inform
affected customers.
“We
are one with the Davao LGU in working toward safer, more resilient
communities,” Adonis Evangelista, Globe Customer Field Services Head for
Visayas and Mindanao, said. “At the same time, we hope for better coordination
among all stakeholders involved, so that any disruption to essential
services—like internet connectivity—can be minimized.”
Globe
explained that the clearing operations can impact customers who rely on these
services every day.
“We
need time to notify our customers when their service may be interrupted, and to
set expectations on restoration timelines,” Evangelista added. “While repairs
typically take 24 to 48 hours, we will start restoration operations once
clearing operations are done.”
Phase
2 of clearing operations is scheduled to commence on June 7, 2025, in the
following areas:
●
Bonifacio
Street
●
Rizal
Street
●
Padre Gomez
Street
●
Mabini
Street
●
Artiaga
Street
●
Faura
Street
●
A. Quezon
Street
●
Portions of
Boulevard
● Portions of Roxas
Globe
emphasized its willingness to work closely with the LGU and all parties
involved to reduce the impact on customers and help implement the ordinance
more smoothly. The company has also committed to continuing real-time SMS
alerts to affected customers and addressing service concerns as quickly as
possible.
“This
is beyond Globe’s control, but we want our customers to know we’re doing
everything we can to manage the situation and restore service quickly,”
Evangelista said. “We will continue to collaborate with the LGU and fellow
providers to find a more coordinated approach that supports the city’s goals
while protecting connectivity for Davao residents.”