5 Days to Reactivate SIM after Deactivation

If you still missed the SIM registration deadline, you have a final grace period to comply with the law.

Globe, TM, and Globe At Home Prepaid WiFi users who missed the July 25 deadline for SIM registration will already feel the impact of non-compliance, with their outgoing services and incoming calls deactivated.

But, as stipulated in the implementing rules and regulations of the SIM Registration Act, they still have five days- from July 26 to 30–  to catch up and save their SIM from permanent deactivation. Their incoming SMS is still left active so they could receive a One-Time Pin for SIM registration.  

"Globe recognizes the essential role of uninterrupted mobile and broadband services in our customers' daily lives. So, as provided for in the law, SIM users get this last chance to register their SIMs after missing the initial and extended registration deadlines. Our team is committed to assisting our customers who need help. We strongly urge everyone to seize this opportunity to avoid any inconvenience," said Ernest Cu, Globe Group President and CEO.

To reactivate your SIMs and restore full mobile services, customers have to connect to a WiFi network and complete their SIM registration via Globe's dedicated platform at https://new.globe.com.ph/simreg or through the GlobeOne app. Globe Stores and EasyHubs are also open to assist walk-in customers who need assistance. Reactivation of full mobile services will happen within 24 hours following.

Failure to reactivate during this five-day grace period will lead to permanent SIM deactivation. As a consequence, all services, including incoming and outgoing text messages, calls, and mobile data connectivity will no longer be available. This may also impact access to active mobile applications, including banking, transport and other apps crucial for daily needs.

Starting July 31, 2023, all remaining load balances and promo registrations on unregistered SIMs will also be forfeited. Those with deactivated SIMs who need mobile services will have to purchase new SIMs, which will then also have to be registered to activate.

The SIM registration grace period is the final opportunity for customers to register their SIMs and secure their mobile services. Globe, TM, and Globe At Home Prepaid WiFi customers are encouraged to act swiftly to avoid the consequences of permanent deactivation.

Customers are reminded that SIM registration is an integral part of the broader initiative to strengthen customer security and prevent fraud. Completing this step is necessary not only to retain their mobile services but to ensure their digital safety.

To learn more about Globe, visit https://www.globe.com.ph/. 

News | Globe optimizing SIM Registration portal for better customer experience

December 27, Tuesday, in compliance with the law but had to make the site temporarily inaccessible to ensure a better registration experience for customers.
 
Several customers were able to access the site and register between 4 a.m. and 7 a.m. but the portal temporarily went offline as the site is being optimized. Globe aims to have the online platform back up within the day.
 
“We would like to thank our customers for going in to register early. Technical teams are working double time so the online platform can go live before the day ends. Rest assured that we are optimizing our systems to give you a better registration experience. We’d also like to remind our customers that there is enough time to register,” said Yoly Crisanto, Chief Sustainability and Corporate Communications of the Globe Group.
 
All Globe Prepaid, TM, Globe At Home Prepaid WiFi, Globe Mobile WiFi and Globe Business prepaid customers have until April 26, 2023 to register. Registration via the Globe One app will begin by January 2023, while on-site assisted registration will start in February 2023 for Globe customers facing challenges using digital or online platforms, using feature or basic phones, or have no internet access.
 
Globe has been preparing for the implementation of the SIM Registration Law but had to recalibrate its system within just 15 days given the release of new guidelines under the implementing rules and regulations (IRR), including the verification step through a selfie. The IRR was released on December 12, 2022.
 
“We ask our customers for their understanding as we experience these birth pains given this massive deployment of software. We’re setting the stage for our customers to have a good digital experience,” Crisanto said.
 
Meanwhile, data and information of existing Globe Postpaid, Globe Platinum, and Globe Business postpaid customers’ are already included in the Globe registration platform. Globe shall get in touch with these customers to confirm and complete their registration details to ensure customer information is aligned with the requirements of the law.
 
The SIM Registration Act is a major step in the fight against fraudsters who use anonymous SIM cards for illegal activities. This gives customers an extra layer of security and protection.
 
The law also complements Globe's ongoing efforts to combat fraud, like investing in filtering systems, proactively blocking scam and spam SMS, and partnering with banks and other financial institutions to share data.
 
For more info about the SIM registration process, go to https://www.globe.com.ph/register-sim-card.html#gref.  
 
To learn more about Globe, visit www.globe.com.ph.